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SHIPPING & RETURNS & FAQs #PashminaGoatProject

Shipping & Delivery

COVID-19 Delivery Last updated Feb 2021 Once your order has been processed for shipment at our community warehouse, you will receive a confirmation email with a tracking code.  We strongly encourage our customers to monitor their shipments, the progress of which can be found here. Our team will continue to monitor the situation and aim to fulfill orders within India and our partner stores where possible. Should you require any further assistance, please do not hesitate to contact our Customer Service team. The safety of our team and customers is of importance to us. Our online store, www.pashminagoatproject.com, will remain open 24/7 and with heightened health and safety measures in place. Due to the current Coronavirus Pandemic, delivery times may be affected and you may experience a slight delay receiving your order. However, all orders will have an extended returns policy which you can find here. We will continue to monitor the situation and keep you updated with any changes.

Return Policy

Thank you! for shopping at www.pashminagoatproject.com We hope that you are happy with your order, however if you are not completely satisfied, you may simply exchange or return the item(s) for a refund within the 7 days of receiving your order. But, we would like to share that we do not cover any shipping costs for returns.  Items accepted for a return include full price purchases and sale products (within 7 day returns policy). Excludes all masks if the package has been opened. For third party purchases please contact the partner store where goods were purchased directly. Please be aware returns or exchanges must be made within 7 days of receipt and should be sent back in the original #PASHMINAGOATPROJECT packaging provided. We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please get in touch with our customer service team via our Contact Us page. 

Loom Processing Times

Ones your order is received (singe/multiple), it is marked “HIGH PRIORITY” and is sent on to be added on the exiting queues that are run by our village artisans looms by the community team. Ones the piece/s is/are ready, they undergoes the necessary manual quality checks that are done manually by our ground team and the pieces are then carefully brought to the dispatch center. As we have multiple queues running throughout the year, we work hard to get the piece off the loom within 2-3 weeks for our global clientele. As everything from start to finish is handled through manual and handmade processes, we have experienced that 3/100 times, there are slight logistics delays due to heavy snowfall in the region that create the road connectivity issues in the region.

Shipping

Delivery is 2-3 weeks, for more information on delivery please contact us on info@pashminagoatproject.com International: We aim to have your order delivered to you within 2-3 weeks, pending customs clearance.

Privacy Policy

At #PashminaGoatProject we are committed to safeguarding and preserving your privacy when visiting our site or communicating electronically with us, and transparency in how we handle and use your data. This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We do update this Policy from time to time so please do review this Policy regularly. Data we collect: In operating our websites and during events we may collect the following types of data about you: a. Data that you provide by filling in forms on our website, such as when you become a registered user, make a purchase or make a donation. b. Data provided to us when you communicate with us in person, such as contact details you provide in our partner store when you request to stay in touch via newsletters. c. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. Use of Cookies: On occasion, we may gather data about your computer for our services and to provide statistical data regarding the use of our website to our advertisers and third party service providers. Such data will not identify you personally, it is statistical data about our visitors and their use of our site. Similarly to the above, we may gather data about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. They help us to improve our website and tailor the service that we provide to you. You may decline to accept cookies from our website by activating the relevant setting in your internet browser. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Use of your data: The data that we collect and partner stores relating to you is primarily used to enable us to provide our services to you. In addition, we may use the data for the following purposes: a. To provide you with information requested from us, relating to our products or services. b. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information. c. To meet our contractual commitments to you. d. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service. e. To ensure that content from our site is presented in the most effective manner for you and your computer. f. To notify you of any new projects, initiatives or fund raising activities that we introduce. g. We may use your data, or permit selected third parties to use your data, so that you can be provided with information about goods and services which may be of interest to you. We or they may contact you about these goods and services by any of the methods you consented to at the time your data was collected. h. If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for. i. Please be advised that we do not reveal data about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical data about our visitors.   Disclosing your data: Where applicable, we may disclose our personal data to any member of our group. This includes, where applicable, our subsidiaries, our group initiatives and its other subsidiaries (if any). We may also disclose your personal data to third parties in the following instances: a. Where we sell any or all of our business and/or our assets to a third party. b. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce our terms of use. c. For the purposes of fraud protection and credit risk reduction. Third party links: You may find links to third party websites on our website. These websites should have their own privacy policies which you should check; they may not be in line with our policies and we do not accept any responsibility or liability for their policies. Your rights: You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes and request your consent. After consenting to the receipt of marketing information you can withdraw this at any time by contacting us at info@pashminagoatproject.com or unsubscribing via links in our communications. You have the right to access the data that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below. Contacting us We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at info@pashminagoatproject.com

Q: What courier companies do you use? A: We currently use ShipRocket as our courier and FedEx for our premium delivery services through out the world. Q: Do you gift wrap? A: Our sustainable recycled packaging is perfect if your purchase is a gift. Our Packages Sustainability and Heritage Craft that goes into making a #PashminaGoatProject Scarf. Q: Do I have to pay customs and import charges? A: Our packages leave with DDP (Delivery Duty Unpaid), thus our prices are not inclusive of local taxes & import duties. Therefore all Import Duties, Charges, Local Tax, VAT needs to be born by the customer directly to Fedex for the receipt of the product. We would not be liable for any delays in shipment that may arise due to the same. Q: Do you deliver to PO Box addresses? A: No Q: Do you deliver to hotels? A: Yes, we can deliver to your hotels. Q: Do I have to sign for delivery? A: As #PashminaGoatProject purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder's registered email address and home address, and we will require a signature upon delivery for all goods shipped. Q: Can I track my shipment? A: #PashminaGoatProject will share the link in email and on Whatsapp that would have live tracking ones the package has left #PashminaGoatProject premises.  

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