SHIPPING, RETURNS & FAQs Easy Pashmina Return Policy by Most Credible Pashmina Seller of Kashmir & Ladakh #PashminaGoatProject

Shipping & Delivery

COVID-19 Delivery Last updated Feb 2021 Once your order has been processed for shipment at our community warehouse, you will receive a confirmation email with a tracking code.  We strongly encourage our customers to monitor their shipments, the progress of which can be found here. Our team will continue to monitor the situation and aim to fulfill orders within India and our partner stores where possible. Should you require any further assistance, please do not hesitate to contact our Customer Service team. The safety of our team and customers is of importance to us. Our online store,, will remain open 24/7 and with heightened health and safety measures in place. Due to the current Coronavirus Pandemic, delivery times may be affected and you may experience a slight delay receiving your order. However, all orders will have an extended returns policy which you can find here. We will continue to monitor the situation and keep you updated with any changes.

Return Policy

Thank you! for shopping at We hope that you are happy with your order, however if you are not completely satisfied, you may simply exchange or return the item(s) for a refund within the 7 days of receiving your order. But, we would like to share that we do not cover any shipping costs for returns.  Items accepted for a return include full price purchases and sale products (within 7 day returns policy). Excludes all masks if the package has been opened. For third party purchases please contact the partner store where goods were purchased directly. Please be aware returns or exchanges must be made within 7 days of receipt and should be sent back in the original #PASHMINAGOATPROJECT packaging provided. We can only accept orders returned within the period stated in our Terms & Conditions and those that have previously been requested through our system or with our Customer Care team. To initiate your return, please get in touch with our customer service team via our Contact Us page. 

Processing Time (Loom)

Ones your order is received (singe/multiple), it is marked “HIGH PRIORITY” and is sent on to be added on the exiting queues that are run by our village artisans looms by the community team. Ones the piece/s is/are ready, they undergoes the necessary manual quality checks that are done manually by our ground team and the pieces are then carefully brought to the dispatch center. As we have multiple queues running throughout the year, we work hard to get the piece off the loom within 2-3 weeks for our global clientele. As everything from start to finish is handled through manual and handmade processes, we have experienced that 3/100 times, there are slight logistics delays due to heavy snowfall in the region that create the road connectivity issues in the region.


Delivery is 2-3 weeks, for more information on delivery please contact us on International: We aim to have your order delivered to you within 2-3 weeks, pending customs clearance.

Privacy Policy

At #PashminaGoatProject we are committed to safeguarding and preserving your privacy when visiting our site or communicating electronically with us, and transparency in how we handle and use your data. This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We do update this Policy from time to time so please do review this Policy regularly. Data we collect: In operating our websites and during events we may collect the following types of data about you: a. Data that you provide by filling in forms on our website, such as when you become a registered user, make a purchase or make a donation. b. Data provided to us when you communicate with us in person, such as contact details you provide in our partner store when you request to stay in touch via newsletters. c. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. Use of Cookies: On occasion, we may gather data about your computer for our services and to provide statistical data regarding the use of our website to our advertisers and third party service providers. Such data will not identify you personally, it is statistical data about our visitors and their use of our site. Similarly to the above, we may gather data about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. They help us to improve our website and tailor the service that we provide to you. You may decline to accept cookies from our website by activating the relevant setting in your internet browser. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Use of your data: The data that we collect and partner stores relating to you is primarily used to enable us to provide our services to you. In addition, we may use the data for the following purposes: a. To provide you with information requested from us, relating to our products or services. b. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information. c. To meet our contractual commitments to you. d. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service. e. To ensure that content from our site is presented in the most effective manner for you and your computer. f. To notify you of any new projects, initiatives or fund raising activities that we introduce. g. We may use your data, or permit selected third parties to use your data, so that you can be provided with information about goods and services which may be of interest to you. We or they may contact you about these goods and services by any of the methods you consented to at the time your data was collected. h. If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for. i. Please be advised that we do not reveal data about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical data about our visitors.   Disclosing your data: Where applicable, we may disclose our personal data to any member of our group. This includes, where applicable, our subsidiaries, our group initiatives and its other subsidiaries (if any). We may also disclose your personal data to third parties in the following instances: a. Where we sell any or all of our business and/or our assets to a third party. b. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce our terms of use. c. For the purposes of fraud protection and credit risk reduction. Third party links: You may find links to third party websites on our website. These websites should have their own privacy policies which you should check; they may not be in line with our policies and we do not accept any responsibility or liability for their policies. Your rights: You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes and request your consent. After consenting to the receipt of marketing information you can withdraw this at any time by contacting us at or unsubscribing via links in our communications. You have the right to access the data that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below. Contacting us We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at


Q: What courier companies do you use? A: We currently use ShipRocket as our courier and FedEx for our premium delivery services through out the world. Q: Do you gift wrap? A: Our sustainable recycled packaging is perfect if your purchase is a gift. Our Packages Sustainability and Heritage Craft that goes into making a #PashminaGoatProject Scarf. Q: Do I have to pay customs and import charges? A: Our packages leave with DDP (Delivery Duty Unpaid), thus our prices are not inclusive of local taxes & import duties. Therefore all Import Duties, Charges, Local Tax, VAT needs to be born by the customer directly to Fedex for the receipt of the product. We would not be liable for any delays in shipment that may arise due to the same. Q: Do you deliver to PO Box addresses? A: No Q: Do you deliver to hotels? A: Yes, we can deliver to your hotels. Q: Do I have to sign for delivery? A: As #PashminaGoatProject purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder's registered email address and home address, and we will require a signature upon delivery for all goods shipped. Q: Can I track my shipment? A: #PashminaGoatProject will share the link in email and on Whatsapp that would have live tracking ones the package has left #PashminaGoatProject premises.  


Pashmina Goat WEBSITE TERMS OF USE DATE OF LAST REVISION: 14 November 2022 PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. This website is operated by, a company registered under the laws of the India and with its registered address at 9 Silver Oaks, Bathindi, Jammu Jammy and Kashmir 181152, India (here on referred to collectively as, "us", "we" or ""). By accessing or using our website or digital services (collectively the "Website") you signify that you have read, understand and agree to be bound by these Terms of Use ("Terms of Use") and any other applicable law, whether or not you are a registered member of The Terms of Use (together with the documents referred to in them) tell you (i) the terms on which supplies the products listed on the Website including digital products (“Products”); and (ii) the terms of use of the Website. If you are between 16 and 18 years old, you must obtain your parent/guardian's permission to register for the Website, purchase Products from the Website and post User Generated Content (as described in Section B of these Terms of Use). -------------------- SECTION A: BUYING PRODUCTS FROM THE WEBSITE -------------------- 1. INFORMATION WHICH PASHMINAGOATPROJECT.COM IS REQUIRED TO GIVE YOU A description of the main characteristics of the Products is contained on the Website. Such a description will be contained in the Order Confirmation mentioned in paragraph 2. The arrangements for delivery of Products are as shown at delivery page. By accepting these Terms of Use, you are agreeing to a later delivery date as specified in the link. Other details of delivery are set out under shipping & delivery. You have a right of cancellation as set out under returns. The technical means for concluding the contract to buy Products are set out in paragraph 2. If you have made a mistake in inputting information, please click on the back arrow and you will be able to change it. 2. PLACING AN ORDER. The Website shopping pages will guide you through the steps you need to take to place an order. All orders placed through the Website constitute an offer to buy the Product are subject to's acceptance. In order to place an order on our Website, you must be 16 years of age or older and be a consumer i.e. an individual acting outside his or her business and not a reseller. If you are between 16 and 18 years old, you must obtain your parent/guardian's permission to register for the Website, purchase Products from the Website and post User Generated Content (as described in Section B of these Terms of Use). If we discover that you have misled us or you misrepresent your age we shall be entitled to delete your account without warning, terminate the contract between us and/or to pursue any legal remedies that may have. We do not cover any import duties in this cost. You need an e-mail address to place an order and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Website, which includes adding items to your shopping cart and checking out from our stores. Placing an order on the Websites is easy. a) Find the Product(s) you want. b) Add the Product(s) to your shopping cart. c) Proceed to checkout. Select delivery and billing options. Review your order. Submit your order. Receive an online order confirmation (“Order Confirmation”). Once we have received your order, an automated confirmation of receipt will be displayed on the Website. Please note that this does not mean that your order has been accepted or that a contract has been made. will confirm acceptance to you by sending you an Order Confirmation by e-mail which confirms that has accepted your order and that the Product is ready for or has been dispatched. The contract between us (the “Contract”) will only be formed when sends you the Order Confirmation. We strongly suggest that you print or download your Order Confirmation for future reference. We explicitly reserve the right not to accept your order, for any or no reason. If your credit card has already been charged for an order that is later cancelled, will issue you a refund through in-store credit. The Order Confirmation will include the following information: Description of the Product ordered; The price of the Product ordered (including delivery and any packaging charges), including all VAT and other taxes; Confirmation of the arrangement for payment, delivery and performance of the order; Details of your right to cancel the order and a model cancellation form; Details of’s legal duty to supply goods in conformity with the Terms of Use; For any change in the standard delivery process, please contact us.’s identity, address and contact details and how you can complain; and any after-sales services and guarantees. The Contract will relate only to those Products whose dispatch (or readiness for dispatch). confirms in the Order Confirmation. We also reserve the right to cancel any Contract in (amongst others) the following situations, without being liable for any damage or costs: the Product is not available / in stock (any payments already made will be refunded); your billing information is not correct or not verifiable; your order is flagged up by our security systems as an unusual order or an order susceptible to fraud; your bank transfer payment is not received within 12 calendar days after acceptance of your order; we have reason to believe you are under 16; we have reason to believe that you are a reseller; there was an error in the price quote; we could not deliver to the address provided by you. 3. RISK AND TITLE The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when receives full payment of all sums due in respect of the Products, including delivery charges. 4. DATA CHECK When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions or transactions which can be identified as susceptible to fraud. Suspected fraud on the Website will be investigated and if necessary prosecuted. By submitting your order, you agree to this. 5. PRICES AND CURRENCY The Product prices displayed on the Websites are inclusive of India local GST. Shipping rates are applied per order. Prices are quoted in multiple currencies of the world. The total price specified in the final check out screen includes the shipping costs. The Prices are DDP (Delivery Duty Unpaid) thus any International Import Duties, Taxes etc are not included in the product pricing. The prices are quoted in the Order Confirmation, which you can print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency. Please transfer only the exact amount specified on the Order Confirmation and make individual transfers per order, using the unique reference number stated in your order confirmation. Price changes The product prices displayed on the Website may be subject to change. We reserve the right to change prices without notice. Subject to the paragraph on Pricing Errors below, the prices as displayed at the moment of purchase are the prices applicable to that purchase. Pricing errors Please note that even though the Websites are composed with care, it is possible that the pricing information on our Websites contain errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of such error. -------------------- SECTION B: WEBSITE TERMS OF USE -------------------- 6. WEBSITE USE RESTRICTIONS You may use the Website only for your own non-commercial use to participate in the Website or to place an order or purchase the Products. Any other use is prohibited unless agreed to by in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Website. You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any intellectual property or content appearing on the Website, including User Generated Content (defined below), without's prior written consent, unless it is your own User Generated Content that you legally post on the Website. You agree not to use any data mining, robots, scraping or similar data gathering methods. Nothing in these Terms of Use shall be interpreted as granting any license of intellectual property rights to you. 7. SAFEGUARD YOUR USERNAME/PASSWORD You are responsible for any actions that take place while using your account. Keep your username/password secure and do not allow anyone else to use your username/password to access the Website. You agree to notify immediately of any unauthorized use of your account. is not responsible for any loss that results from the unauthorized use of your username/password, with or without your knowledge. 8. INTELLECTUAL PROPERTY As between you and us, all intellectual property in the Products and the Bespoke Products which subsists now or at any time in the future shall without limitation vest in and be the absolute property of us. All intellectual property on the Website is owned by or its licensors, which includes materials protected by copyright, trademark or patent laws. All trademarks, service marks and trade names (e.g., the PASHMINAGOATPROJECT.COM name) are trademarks or registered trademarks of 9. USER GENERATED CONTENT "User Generated Content" is communications, materials, information, opinions, photos, profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds and any other content that you and/or other Website users publish, display, upload, disclose, transmit, store, share or otherwise make available ("post") on or through the Website, except to the extent the content is owned by 10. LINKS The Website may contain links to websites operated by other companies. does not endorse, monitor or have any control over these linked websites, which have separate terms of use and privacy policies. is not responsiblefor the content or policies of linked websites and you access such websites at your own risk. 11. PUBLISHED ACTIVITY allows you the option to publish about the actions you take on’s Website to Facebook, Twitter and other social platforms. does not control which information gets disseminated on participating social platforms. You agree to allow to check your cookies when you are visiting participating social platforms and allow to receive information about your use of those social platforms. 12. INDEMNIFICATION You agree to indemnify, defend and hold harmless, its officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, ttorneys’ fees, arising from or relating in any way to your User Generated Content, your use of content on the Website, your use of the Website, your conduct in connection with the Website or with other Website users or any violation of these Terms of Use, any law or the rights of any third party. 13. PRIVACY Our Privacy Policy, which is incorporated into these Terms of Use by this reference, further describes the collection and use of information on this Website. 14. USER INTERACTION DISCLAIMER You are solely responsible for your interactions with other Website users, whether online or offline in person. is not responsible or liable for any loss or damage resulting from any interaction with other Website users or persons you meet through the Website. You agree to take reasonable precautions in all interactions with other users on the Website, whether online or offline and conduct any necessary investigation before meeting another person. In addition, you agree to review’s Privacy Policy prior to using this Website. is under no obligation to become involved with any user dispute, but may do so at its own discretion. 15. WARRANTY DISCLAIMER is not responsible or liable for any User Generated Content or other content posted on the Website (“Content”) or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content and the materials and products on this Website are provided “AS IS” and without warranties of any kind. To the fullest extent permitted by law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. cannot guarantee and does not promise any specific results from use of the Website. does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. reserves the right to change any and all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. 16. LIMITATION OF LIABILITY If breaches these Terms of Use, will be responsible for any losses which you suffer as long as they were reasonably foreseeable to both you and us. does not in any way exclude or limit its liability for: - death or personal injury caused by its negligence; - any other loss which cannot be excluded by applicable law. The maximum reimbursement of the above damages will (if applicable) be the purchase price of the Products concerned. We shall not be liable for damage incurred by a third party resulting from the use of any of our Products. We shall not be liable for damage incurred by you as a result of your improper use of any of our Products. We are not liable for damages as a result of incorrect information on the Websites. 17. TERMINATION reserves the right in its sole discretion to terminate your account, delete your profile and any of your User Generated Content and restrict your use of all or any part of the Website for any or no reason, without notice and without liability to you or anyone else. also reserves the right to block users from certain IP addresses and prevent access to the Website. You may terminate your account at anytime by clicking the “deactivate account” button in the Account Settings. You understand and agree that some of your User Generated Content, such as that which is displayed outside your profile, in activity feeds, in other parts of the Website or on other social platforms (e.g., Facebook and Twitter), may continue to appear on the Website or on other social platforms even after your User Generated Content is removed or your account is terminated. These Terms of Use remain in effect even after your account is terminated. -------------------- SECTION C: GENERAL -------------------- 18. WEBSITE OWNER This Site is controlled by Co-founders Dr. Henna Babar and Dr. Babar Afzal 19. SEVERABILITY If any provision in these Terms ofUse is held invalid, the remainder of these Terms of Use shall continue to be enforceable. If any provision in these Terms of Use is deemed unlawful, void or unenforceable, then that provision is deemed severable from these Terms of Use and the remaining provisions are still valid and enforceable. 20. WRITTEN COMMUNICATIONS AND NOTICES We will mainly communicate with each other electronically, such as by email. Applicable laws may require that some of the information or communications send to you should be in writing, for which purpose we both agree that electronic communications will suffice. This paragraph does not affect your statutory rights. All notices given by you must be given in writing and delivered by email. Notices to you may be given to the email address or the invoice address provided when you placed your order. 21. EVENTS OUTSIDE OUR CONTROL Neither of us shall be liable to the other for any delay or non performance of its respective obligations under the Terms of Use to the extent that performance is interrupted or prevented by any act or omission beyond its reasonable control. This paragraph does not affect your statutory rights and in particular’s obligation to perform the Contract within 30 days of order as set out in paragraph ‎10. Such delay or non-performance will not be a breach of the Contract and the time for performance will be extended by the period during which the product is delivered. 22. VARIATIONS may change these Terms of Use at any time without notice, effective upon its posting to the Website. You agree to review these Terms of Use regularly to make yourself aware of any changes. Your continued use of the Website shall be considered your acceptance to the revised Terms of Use. If you do not agree to these Terms of Use, please do not use this Website. In relation to Products, you will be subject to the policies and terms in force at the time that you order Products from us, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you) or if notifies you of thechange to those policies or these terms before sends you the Order Confirmation (in which case has the right to assume that you have accepted the change to the terms, unless you notify us to the contrary within seven working days of receipt by you of the Products). 23. WAIVER If either of us does not insist upon strict performance of any of the other’s obligations under the Contract or any of these terms or if either of us does not exercise any of the rights or remedies to which is entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the other of us from compliance. 24. LAW AND JURISDICTION Contracts for the purchase of Products through the Website will be governed by Indian law. Any dispute arising from or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Jammu and Kashmir, India.